Privacy Policy
Introduction
At Melbourne Studio of Art, we value your trust and are committed to protecting your personal information. This policy explains how we collect, use, store and share your personal data, and sets out your rights under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
The information we collect
We may collect personal information including (but not limited to):
- Your name, address, email address, phone number
- Date of birth (for our youth programs)
- Payment information (processed securely via our payment gateway)
- Enrolment details, class attendance records, emergency contact information
- Website usage information (via cookies and analytics)
- Other information you choose to provide (for example in correspondence or surveys)
How we collect information
We collect personal information when you:
- Enrol into a class or program
- Subscribe to our mailing list or request information
- Make a purchase, payment or booking with us
- Visit and interact with our website
- Contact us by phone, email or social media
Why we collect and how we use your information
We use your personal information to:
- Provide you with the classes, programs, services and products you request
- Process payments, confirm bookings and manage enrolments
- Communicate with you about your participation, class schedules, opportunities and updates
- Offer you our newsletter, promotions and other marketing (only if you’ve consented)
- Improve and develop our services, website and user experience
- Comply with legal, regulatory or insurance obligations
We will not use your personal information for any other purpose without your consent, unless required or permitted by law.
Disclosure of your information
We may disclose your personal information to:
- Our service providers (for example payment processors, IT or analytics providers) who are contractually bound to keep that information secure
- Government or regulatory authorities if required by law
- A purchaser or potential purchaser of our business or assets (in which case we will ensure ongoing protection of your personal information)
We will never sell or rent your personal information to third parties for marketing without your express consent.
Cookies and website analytics
Our website uses cookies and analytics tools to understand how visitors use our site and to improve functionality. Cookies are small text files stored on your device. You can modify your browser settings to refuse cookies, however some parts of our website may then not operate properly.
How we secure and retain your information
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, modification or disclosure. This includes secure storage (physical and electronic), access controls and encryption as appropriate.
We will retain personal information only as long as necessary for the purposes for which it was collected and to comply with applicable legal and regulatory requirements. Once no longer needed, we will securely dispose of or de-identify the information.
Access, correction and deletion
You have a right to:
- Request access to the personal information we hold about you
- Ask us to correct or update your information if it is inaccurate
- Ask us to delete your information (subject to legal, insurance or regulatory obligations)
To make a request, please contact us at the details below. We will respond within a reasonable timeframe. We may require verification of identity before granting access.
Opt-out of marketing communications
If you have consented to receive marketing materials from us, you can withdraw that consent at any time by:
- Clicking the “unsubscribe” link in our emails
- Contacting us directly at the address below
Even if you opt out of marketing, we may still send you transactional communications (for example class confirmations or changes) which are necessary to perform the services you have requested.
Children’s privacy
We are committed to protecting the privacy of children. If you are under 18, you should have your parent or guardian review this policy and provide consent for any personal information provided. For enrolments in children’s classes, we collect parent/guardian contact information and emergency contacts to ensure proper care and communication.
Changes to this policy
We may update this privacy policy from time to time. The date of the latest version will be displayed on this page. We encourage you to review it periodically to stay informed of how we are protecting your information.
Contact us
If you have any questions, concerns or complaints about our privacy practices or this policy, please contact us:
Melbourne Studio of Art
554 – 556 Glen Huntly Road, Elsternwick VIC 3185 (Studio access via Hoddle St)
Email: info@melbournestudioart.com.au
Phone: 0452 593 218